Delivery & Returns | FLOVICH COUTURE
At Flovich Couture we want to ensure that you are completely satisfied with your online purchase; if you receive any merchandise that you are unhappy with, please return to us within 30 days, in the condition that you received it and we will gladly offer you an exchange or refund.
To ensure we offer the best quality product to all customers and for you to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Products with makeup marks, no hygiene stickers or removed tags may not be considered for a return.
Please email us at email@example.com if you would like to return your item(s).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the outcome of your refund.
Once the items have been inspected and have confirmed that they are in the original condition, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If you have a faulty item that you would like refunded, repaired or replaced, please follow the simple steps of a normal return as shown above.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
A direct exchange will be made if the new request is to the exact value of your original purchase. Where your exchange request is of a higher value than your original purchase, we will issue you store credit that you can use to purchase the item your preferred item.
EXCHANGE TERMS AND CONDITIONS
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty) and hygiene stickers in place. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
It may occur that some exchange requests may not be processed if your requested item is out of stock and a refund or store credit will be processed instead in these instances. We recommend placing a new order online and returning your original items for a refund or store credit to avoid exchange items selling out. You will receive an email to notify you whether a refund or exchange was made on your return. We apologise for any inconvenience caused.
Please note that if you return a product on which duty and tax has been paid, Flovich Couture is unable to refund such duty or taxes.
Except for where your garments may be faulty; shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to Flovich Couture.
If an order is deemed faulty, we will reimburse the cost of return postage in addition to your refund. For further in-depth information on faulty items, please contact our customer service team.